I ran into some problems using a file called “timthumb.php” for one of our client sites (Tattoo Alley in Hatboro, PA). TimThumb.php kept throwing 404 errors, and I spent several hours trying every solution offered on the web before I finally found out that all I had to do was have HostGator whitelist TimThumb.php.
HostGator’s support department responded in less than an hour and let me know they had made the necessary changes. I tested it, but it still wasn’t working so I re-opened my trouble ticket and sent them a link that was failing as an example.
About 10 minutes later they replied that they had edited another rule and to give it a try. I gave it a shot and found out it was now working! Yay!
So, if you’re using HostGator and having trouble with timthumb.php just get in touch with them and ask them to whitelist it for you. After that make sure that permissions on both timthumb.php and the folder it’s in are set to 755 and you should be good to go.
